Terms & Conditions

Bali Local Concierge is the customer-facing name used in this document for the existing Bali Concierge website. The website offers booking arrangements for private drivers, airport transfers, local tours and concierge services in Bali. The scope of an individual service is described in its booking details.

A booking request records the service, travel date, pickup details, guest requirements and quoted price. Availability depends on the requested service and provider. Customers should check their booking details and contact support if a confirmation is missing or incorrect.

The requested payment documentation uses USD for displayed prices and Indonesian rupiah (IDR) for the payment amount. Before payment, customers need to see the quoted USD price, the exchange rate used, the resulting IDR amount and any applicable fees or taxes.

A card issuer may apply its own conversion rate or cross-border charges where the card account uses a different currency. Customers should check those charges with their issuer.

Customers should only authorise a payment after reviewing the booking description and final total. Keep the booking confirmation and payment receipt. Report an unexpected, duplicate or incorrect charge to support.

Bali Local Concierge offers booking coordination and customer support. Drivers and other service providers carry out the services assigned to them. The booking details should identify the service and any relevant provider arrangements.

Provide accurate contact, pickup, travel, passenger and luggage details. Tell support about accessibility needs, child seating or special arrangements before booking so suitability can be checked. Customers should be ready at the agreed pickup point and follow lawful safety instructions during the service.

Traffic, weather, road access, attraction opening hours and local restrictions can affect travel plans. Customers should contact support when a change may affect their booking.

Submit a cancellation or change request through Customer Support with your booking reference and requested change. A change may depend on availability and an updated quote. Ask for confirmation of any agreed cancellation, revised booking or additional charge.

For a service concern, payment dispute or refund request, explain what happened and provide your booking reference and payment receipt. See our Refund Policy for the request details and unresolved approval items. No automatic refund or fixed response deadline is promised here.

Booking and support enquiries may contain contact, travel and payment-reference information. Do not send passwords, full card numbers or security codes in a support message. The support form prepares an email on your device; the form itself does not transmit or store the message. Sending it through your email app shares it with the recipient.

Draft updated on 16 October 2026. The effective date will be set after the owner approves the final wording. Changes to confirmed booking terms require a defined notice and acceptance process.

For booking, payment, cancellation or refund enquiries, contact balilocalconcriage@gmail.com or visit Customer Support.

This email is reused from the existing website. The owner must confirm it is monitored and belongs to the business before submission.